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Customer Services

BLS International strives to provide the best service to visa applicants. If our service corresponds to your expectations or if you want to let us know about your satisfaction, or even to share your feedback to improve our services, please do so as soon as possible. If you report an incident or an error, we will immediately launch an investigation and respond to you within 2 days. If we are unable to respond to you within 2 days, we will inform you.

In the event of error on our part, we will proceed with the necessary corrections. If you have been satisfied, your assessment will allow us to identify what we do best with a goal of continuous improvement. If our Employees provided you an exceptional service, please let us know also.

To transmit your complaint, your feedback or comments, kindly use one of the following methods:
  • either by requesting to write it on the register at your disposal by the VAC manager in each of our visa centers,
  • or by email to the following email address: feedback@blsinternational.com
In any case, kindly identify yourself (name, number, passport number) and provide your contact details (email address, phone number, address). If you have submitted a visa application, kindly add your date of birth and the reference number of your file.

If you are not satisfied with our response, you can transmit your complaint to the Consulate General of Spain in Nouakchott. Please note that the Visa Application Centers will be closed on Public Holidays


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